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New online mental health service launches in Newcastle and Gateshead

A new free, safe and anonymous online mental health service is now available for people living in Newcastle and Gateshead.

 Togetherall is a place where you can safely voice your feelings and connect with others for your wellbeing. The service is available 24/7 and moderated by mental health professionals and led by an on-duty clinical team to ensure users are safe and supported.

 

Togetherall is the latest in a series of new mental health services commissioned for local people. It follows the recent launch of a mental health support line operated by Tyneside and Northumberland Mind (every day 8am to 10pm (age 16+) on 0330 174 3174 (charged at local rate), as well as the Qwell online counselling and emotional wellbeing service.


Weight Management group


Diabetes group poster

COVID-19 Vaccination - summary of vaccine schedule

 

Cohort

First Dose

Second Dose

Third dose

Booster

Over 18

-          Age 40 and over

-          Health social care staff

-          carers of elderly/disabled person

-          age 18 and over living with immunosuppressed

-          person age 18-64 in at risk group

(4-week deferral after Covid +ve)

Pfizer or Moderna

 

AZ suitable for those 40+ only

Same vaccine as first dose, 8-week interval

Not unless contacted by specialist or GP practice

3 months after 2nd dose, either Pfizer or half-dose Moderna

Immunosuppressed age 18 and over

(4-week deferral after Covid +ve)

Pfizer or Moderna

Same vaccine as first dose, 8-week interval

Pfizer or Moderna. Specialist will contact Pt and advise timing of 3rd dose

3 months after 3rd dose, either Pfizer or half-dose Moderna

18-39 not in at risk group

(4-week deferral after Covid +ve)

Pfizer or Moderna

Same vaccine as first dose, 8-week interval

Not recommended currently

3 months after 3rd dose, either Pfizer or half-dose Moderna

Under 18

Immunosuppressed age 12-15

(4-week deferral after Covid +ve)

Pfizer

30 microgram

Pfizer, 8-week interval

Pfizer. Specialist will contact Pt and advise timing of 3rd dose

3 months after 3rd dose, Pfizer

Immunosuppressed age 16-17

(4-week deferral after Covid +ve)

Pfizer

30 microgram

Pfizer, 8-week interval

Pfizer. Specialist will contact Pt and advise timing of 3rd dose

3 months after 3rd dose, Pfizer

12–15-year-olds in at risk group- table 4 Green book chapter 14a, including contacts of immunosuppressed person

(4-week deferral after Covid +ve)

Pfizer

30 microgram

Pfizer, 8-week interval

Not recommended currently

3 months after 2nd dose, Pfizer

Age 16-17 at in an at risk group (table 3 Greenbook)

(4-week deferral after Covid +ve)

Pfizer

30 microgram

Pfizer, 8-week interval

Not recommended currently

3 months after 2nd dose, Pfizer

Age 12–15 not in higher risk group

(12-week deferral after Covid +ve)

Pfizer

30 microgram

Pfizer, 12-week interval

Not recommended currently

Not recommended currently

Age 16-17 not in higher risk group

(12-week deferral after Covid +ve)

Pfizer

30 microgram

Pfizer, 12-week interval

Not recommended currently

3 months after 2nd dose, Pfizer

 

Immunosuppressed age 5-11

Pfizer

10 microgram

Pfizer, 8 week interval

Still in development

Still in development

 

Age 5-11 in a clinical risk group, or household contact of immunocompromised

(4-week deferral after Covid +ve)

Pfizer

10 microgram

Pfizer, 8 week interval

Not recommended currently

Not recommended currently

 

Age 5-11 not in a higher risk group

Pfizer

10 microgram

WAITING FOR PROTOCOL

Pfizer, 12 week interval

WAITING FOR PROTOCOL

Not recommended currently

Not recommended currently


COVID - 19 - changes to rules 24.2.2022

From the 24th February 2022 you will still be required to wear a mask when entering the practice unless you are exempt.  The guidance is from NHS England and is a requirement across all NHS services.

bekind

Small acts of kindness, such as a ‘thank you’, can make a positive impact on someone’s day, and help staff feel valued about the difference they are making to people’s lives. However, some NHS staff have experienced abuse from people, which has impacted on their mental health. This is not ok.

 

 

 

 

 

 

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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