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New online mental health service launches in Newcastle and Gateshead

A new free, safe and anonymous online mental health service is now available for people living in Newcastle and Gateshead.

 Togetherall is a place where you can safely voice your feelings and connect with others for your wellbeing. The service is available 24/7 and moderated by mental health professionals and led by an on-duty clinical team to ensure users are safe and supported.

 

Togetherall is the latest in a series of new mental health services commissioned for local people. It follows the recent launch of a mental health support line operated by Tyneside and Northumberland Mind (every day 8am to 10pm (age 16+) on 0330 174 3174 (charged at local rate), as well as the Qwell online counselling and emotional wellbeing service.


Weight Management group


Diabetes group poster

COVID-19 Vaccination - summary of vaccine schedule

 

Cohort

First Dose

Second Dose

Third dose

Booster

Over 18

-          Age 40 and over

-          Health social care staff

-          carers of elderly/disabled person

-          age 18 and over living with immunosuppressed

-          person age 18-64 in at risk group

(4-week deferral after Covid +ve)

Pfizer or Moderna

 

AZ suitable for those 40+ only

Same vaccine as first dose, 8-week interval

Not unless contacted by specialist or GP practice

3 months after 2nd dose, either Pfizer or half-dose Moderna

Immunosuppressed age 18 and over

(4-week deferral after Covid +ve)

Pfizer or Moderna

Same vaccine as first dose, 8-week interval

Pfizer or Moderna. Specialist will contact Pt and advise timing of 3rd dose

3 months after 3rd dose, either Pfizer or half-dose Moderna

18-39 not in at risk group

(4-week deferral after Covid +ve)

Pfizer or Moderna

Same vaccine as first dose, 8-week interval

Not recommended currently

3 months after 3rd dose, either Pfizer or half-dose Moderna

Under 18

Immunosuppressed age 12-15

(4-week deferral after Covid +ve)

Pfizer

30 microgram

Pfizer, 8-week interval

Pfizer. Specialist will contact Pt and advise timing of 3rd dose

3 months after 3rd dose, Pfizer

Immunosuppressed age 16-17

(4-week deferral after Covid +ve)

Pfizer

30 microgram

Pfizer, 8-week interval

Pfizer. Specialist will contact Pt and advise timing of 3rd dose

3 months after 3rd dose, Pfizer

12–15-year-olds in at risk group- table 4 Green book chapter 14a, including contacts of immunosuppressed person

(4-week deferral after Covid +ve)

Pfizer

30 microgram

Pfizer, 8-week interval

Not recommended currently

3 months after 2nd dose, Pfizer

Age 16-17 at in an at risk group (table 3 Greenbook)

(4-week deferral after Covid +ve)

Pfizer

30 microgram

Pfizer, 8-week interval

Not recommended currently

3 months after 2nd dose, Pfizer

Age 12–15 not in higher risk group

(12-week deferral after Covid +ve)

Pfizer

30 microgram

Pfizer, 12-week interval

Not recommended currently

Not recommended currently

Age 16-17 not in higher risk group

(12-week deferral after Covid +ve)

Pfizer

30 microgram

Pfizer, 12-week interval

Not recommended currently

3 months after 2nd dose, Pfizer

 

Immunosuppressed age 5-11

Pfizer

10 microgram

Pfizer, 8 week interval

Still in development

Still in development

 

Age 5-11 in a clinical risk group, or household contact of immunocompromised

(4-week deferral after Covid +ve)

Pfizer

10 microgram

Pfizer, 8 week interval

Not recommended currently

Not recommended currently

 

Age 5-11 not in a higher risk group

Pfizer

10 microgram

WAITING FOR PROTOCOL

Pfizer, 12 week interval

WAITING FOR PROTOCOL

Not recommended currently

Not recommended currently


COVID - 19 - changes to rules 24.2.2022

From the 24th February 2022 you will still be required to wear a mask when entering the practice unless you are exempt.  The guidance is from NHS England and is a requirement across all NHS services.

bekind

Small acts of kindness, such as a ‘thank you’, can make a positive impact on someone’s day, and help staff feel valued about the difference they are making to people’s lives. However, some NHS staff have experienced abuse from people, which has impacted on their mental health. This is not ok.

 

 

 

 

 

 

 

Complaints, Comments and Suggestions

SUGGESTIONS

Suggestions from patient are always welcome.  Please use the suggestion box at the reception desk to give us your comments and suggestions regarding the services we provide.  Please note this suggestion box should not be used to discuss personal medical issues or request advice.

COMPLAINTS INFORMATION

Parkway Medical Group is committed to maintaining the highest possible standards of care.  When things go wrong, or are perceived to have fallen below the required standard, we recognise the need to have an effective complaints procedure to address the problems.

If you have a comment, complaint or concern about the services you have received from any of the staff working in Parkway Medical Group, please let us know.  We operate a practice based complaints procedure as part of the NHS procedure for dealing with complaints.  We take comments, complaints and concerns very seriously and will endeavour to deal with any issues efficiently and effectively.

We encourage feedback as it’s useful to improve services. If you wish to share your views and experiences, positive or negative, simply speak with a member of staff. Often, many issues can be resolved by speaking with staff and it’s often worthwhile discussing your concerns early on in order to avoid an official complaint.

How to complain

We hope that we can sort most problems out easily and quickly, often at the time they arise and with the person concerned. If you wish to make a formal complaint, please do so AS SOON AS POSSIBLE- ideally within a matter of a few days. This enables us to establish what happened more easily. If doing that is not possible your complaint should be submitted within 12 months of the incident that caused the problem; or within 12 months of discovering that you have a problem. You should address your complaint in writing to the Practice Manager who will make sure that we deal with your concerns promptly and in the correct way. You should be as specific and concise as possible.

What we will do

We aim to acknowledge your complaint within 3 working days and aim to have looked into your complaint within 10 working days of the date when you raised it with us, if we expect it to take longer we will explain the reason for the delay and tell you when we expect to finish. 

When we look into your complaint, we shall aim to:

  • find out what happened and what went wrong
  • make it possible for you to discuss the problem with those concerned, if you would like this
  • make sure you receive an apology, where appropriate
  • identify what we can do to make sure the problem doesn’t happen again.

When the investigations are complete your complaint will be determined and a final response sent to you.

Please see Complaints procedure for further information.

 

 

 

 

 



 
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