Moving to a Total Triage System from 30th March 2026
Please read this information to find out what this means for you
Urgent appointments
To request an urgent appointment for today (Monday to Friday)
- phone us on 0191 2671773, Monday to Friday, when we are open
- use your NHS account (through the NHS website or NHS App)
- use your SystmOnline account (through our appointment request form or in the Airmid app)
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Routine appointments
To request a routine appointment
- use our appointment request form, Monday to Friday. We process all Medical Requests on the same day as submitted. Any administrative requests can take up to 36 working hours to be processed. There is no need to contact the surgery to make an appointment in addition to this.
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
- use your SystmOnline account (through the SystmOnline website or in the Airmid app)
- phone us on 0191 2671773, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email.
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
To cancel your appointment:
- reply CANCEL to your appointment reminder text message
- use your SystmOnline account (through the SystmOnline website or in the Airmid app)
- use your NHS account (on the NHS website or in the NHS app)
- fill in an online form
- phone us on 0191 2671773, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
The surgery may offer you a referral to the Community Pharmacy Consultation Service if you have a health issue that can be dealt with by a Community Pharmacist. You are able to nominate which local pharmacy you consult with.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Molineux Street Walk-in Centre
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, please phone the practice between 8:30am and 11am on 0191 2671773.
You can also:
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
