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March 23, 2012 at 9:39 am
Our mission statement
‘Parkway Medical Group aims to provide the highest quality primary health care to our patients and we believe this is achieved by having multidisciplinary team members with continuous evaluation of its care. We will take steps to promote good health and we are committed to giving patients the best possible service. This will be achieved by working together’.
Doctors and nurses have sessions lasting about 2 hours each at different times throughout the day. Doctors sessions are broken down into slots of 10 minutes per patient. Half of these appointments can be booked up to 10 weeks in advance. The other half are saved and they can only be booked on the day of the appointment.
We do not close for lunchtime. We have extended hours appointments available on Mondays and Wednesdays, with appointments available up to 8.10pm.
When all the pre-bookable appointments are gone you will only be able to book appointments on the day. If you feel you need to be seen on the day for an urgent medical condition, and you ring up in the morning, but all of the appointments have gone, you can always be seen on that day in our same day surgery. You will be told to come up to the surgery at around 11.30am, and you will definitely be seen by a GP on that day. However its done on a first come first serve basis, and you will only be seen after the GP’s have finished there morning booked appointments, so there is sometimes a bit of a wait. Your appointment will be with the doctor to finish their normal appointments, so you will not have a choice of doctor.
If you feel like you need an emergency appointment but’s its after 11am, and it will not wait until the next morning, we will try our best to fit you in to an appointment in the afternoon. If the afternoon is completely fully booked , a doctor will see you in the afternoon surgery, at about 5.30pm. However this is for medical emergencies that will not wait until the next day only.
Some appointments can be booked online (to activate this please speak to a receptionist)
Nurses appointments are different lengths of time depending on the procedure/treatment you are having done. When you ring up to book a nurse appointment you will be asked what the appointment is for, to allow you to have the right amount of time.
We now have a Health Care Assistant who will be doing some procedures. These incluse: blood tests, blood pressure readings and weight readings.
Here at Parkway we have a dedicated prescription line. Prescription requests are taken throughout the day. If you ring up before 11am your prescription will be ready after 3pm on the same day. If you order your prescription after 3pm your prescription will not be ready until after 3pm on the following day. Please note if you are taking Warfarin or Methotrexate, the receptionist can take the request but the Doctor is only only person who can issue the prescription, therefore these items may not be ready until the following day. If you are ringing up to order Warfarin please could you have you last 2 readings ready as we need them to send through with the request to a Doctor. If there is an item that is not on your repeat prescription but you have had it in the past, we can request this through to a Doctor, but again it may not be ready until the following day.
You can now order your prescriptions online, please ask at reception for details. If you do order your prescription online it may not be ready on the same day.
Please can you also have your EMIS number ready, as this is what we ask for as its your personal number. This can be located on the white side of your prescription.